FAQs

Esseoquattro stands for Sorelle Ortolani Quattro (literally ‘Sisters Ortolani Four’). This name contains the family roots of this company, created and managed exactly by the Ortolani family.

The four sisters, Silvia, Roberta, Mara and Valeria, now make up the company’s management team, each of them heading a specific department.

This all-women-powered business, which in itself is already an exception on the Italian industrial scene, can count on the support and experience of a fifth woman – their mother Renata, who joined her husband, Giuseppe Ortolani, in founding the company.

The 40 g or 70 g Olà bags and the Olenoir bags are suitable for warming contained food up both in the conventional oven (up to 20′ at 150°) and in the microwave oven (up to 2′ at 600W).

You can contact us per phone or email, by using the contact details you’ll find on our website. Alternatively, you can contact us through our WhatsApp chat.

Whether you represent an Industry, are a Wholesaler or a Retailer, we’ll pro-actively do our best to directly take care of you or let your nearest Distributor contact you.

Esseoquattro relies on a network of Distributors, enabling us to reach individual stores throughout Italy. By doing so, they can directly contact their own trusted Distributor for urgent deliveries or a few boxes.

We only sell directly to large retail and retail industries and plants.

Attention! In accordance with Regulation (EC) No. 2023/2006 on good manufacturing practice for materials and articles intended to come into contact with food products, the printed side cannot come into direct contact with food.

Ideabrill literally means ‘Idea Brillante’ (brilliant idea), because back when this product was created, there was no served counter fresh-preserving packaging in the Italian market yet.

In all honesty, at that time the words ‘Salva’ (preserve) and Freschezza (Freshness) had never been combined to create one single term.

Back when Giuseppe Ortolani invented Ideabrill, this wordplay spontaneously came to our mind – a real neologism!

Ideabrill is made of long-fibre pure cellulose kraft, combined with special processed film. This combination provides a barrier against external factors, which are responsible for early food deterioration, enabling thus contained food to keep its initial organoleptic characteristics longer.

Look inside the bag gussets of our products. You’ll find all useful information about proper product disposal.

It depends on the food type and how fresh it is at the beginning.

The Original Ideabrill is packaging designed to inhibit the weathering agents responsible for premature food spoilage, such as light, UV rays, etc.

Studies conducted on several food types have highlighted the following:

– a significant growth inhibition of biogenic amines;

– a significant inhibition against the development of hexanal, a lipid oxidation marker;

– Food PH value maintenance;

– a reduction in the production of volatile fatty acids formed by lipolysis;

– better preservation of organoleptic characteristics over time.

However, the incidence of these benefits on single food types mostly depends on its own composition.

One of our customers, Prosciuttificio Sant’Ilario, let us know that its 36-month raw ham can be stored for up to 8 days thanks to Ideabrill.

We keep on suggesting you to test Ideabrill with your own product and see, or rather taste, the difference compared to a traditional wrapper.

No, because the contained aluminium powder percentage is located between the paper layer and the film, so it never comes into direct contact with your food.

It’s worth pointing out that Ideabrill’s silvery side is a metallised plastic film used to create a light barrier effect

Ideabrill is officially suitable for direct contact with all food types.

Of course, also because Ideabrill, unlike traditional packaging, doesn’t stick to food and therefore allows it to be removed very easily when defrosting.

Ideabrill has the advantage of being suitable for direct contact with all fresh food, enabling you to use it as you like without any worries.

Not all packaging is suitable for direct food contact.

In Italy, non-recycled paper with certain characteristics (fibre content > 75% and filler content < 10%) must be used for moist and fatty food types

With an appropriate heat sealer, that is an easy-to-use and space-saving device.

Simply lower the sealing bar and hold it down until the red light goes out, and in less than a second you’ll have a perfectly heat-sealed bag.

Classic Freshpreserver Bags only take 0.75 seconds to be heat-sealed, whereas it only takes 1.16 seconds for Freshpreserver Bags Plus.

This allows food to be stored in a hygienic and protected way. You’ll find an explanation of how important heat-sealing can be for different food types and packaging here below:

– FRESHPRESERVER BAG FOR COLD CUTS – heat-sealing is essential; thanks to sealing, cold cuts stay fresh for 3-4 days.

– FRESHPRESERVER BAG WITH WIDOW FOR CHEESE: heat-sealing is recommended; thanks to heat-sealing, cheese smell remains inside the packaging and maximum hygiene is guaranteed.

– FRESHPRESERVER BAG PLUS FOR MEAT – heat-sealing is recommended; thanks to heat-sealing, meat blood and liquids remain inside the bag.

– FRESHPRESERVER BAG PLUS FOR FISH – heat-sealing is essential; thanks to sealing, fish liquids and odours remain trapped inside the bag.

– FRESHPRESERVER BAG WITH WINDOW FOR CHEESE – heat-sealing is recommended; thanks to heat-sealing, customers can put this packaging in their own bags in the bag in total hygiene.
At home, after cutting out the top of the bag, you can continue to use it by closing it with kitchen tongs.

– FRESCHPRESERVER BAG WITH WINDOW FOR MEAT PREPARATIONS – heat-sealing is recommended; maximum hygiene is guaranteed thanks to heat-sealing.

COMPANY

Of course, we can make placemats in various formats and paper types.

We suggest you to use our Olà 70-g. greaseproof paper, so that you can get very resistant placemats in able to retain oil, sauces and grease.

Each placemat can be customised with your logo, menu, list of your specialities or whatever your heart desires.

In addition to classic printing, it can also be enhanced with a customised QR code, enabling you to communicate quickly and effectively with your customers.

The Velin bag is made of a special long-fibre kraft, which guarantees good resistance even if it’s very lightweight.

This type of paper allows bread to ‘breathe’ and is therefore perfect to package even hot bread, for it keeps it as crisp and fragrant as freshly baked, since it prevents moisture formation in it.

In addition, the Velin bag, with its havana colour, immediately conveys an idea of craftsmanship and thus guarantees an excellent presentation of your product.

Our company relies on a network of Distributors covering a large part of the country.

Thanks to them, we can reach individual stores, who can thus rely on their own Distributor for urgent deliveries or a few boxes.

There are still some – very limited – areas where we are not covered by wholesalers. Therefore, we interface directly with the retail outlets that contact us, identifying with them the best products for their needs and then proceeding with the production and dispatch of the required goods.

The PEFC Chain of Custody certificate ensures that suppliers we’ve chosen to work with guarantee full traceability of each paper batch and that these come from forests managed according to specific environmental and social sustainability requirements.

PEFC (Programme for the Endorsement of National Forest Certification Schemes) is a real guarantee for the well-being of our planet’s green heritage, because it requires the highest sustainable forest management standards, without exception.

This means that forest management must take place with the aim of maintaining or improving biodiversity and supporting ecosystem needs.

Moreover, PEFC requires that tree cutting is done not only in compliance with the law, but also with natural growth rate, and requires that areas subject to cutting are reforested or, preferably, naturally regenerated and renewed.

PEFC even requires forest owners to replace chemicals with natural alternatives or at least to minimise their use.

Regarding the social sphere, PEFC expects forest management to take place in full protection of workers’ health and rights – as well as those of indigenous groups – and aims at increasing local employment.

Lastly, conformity audits of companies on the standard basis created by PEFC are conducted by an independent Certification Body (CB) in order to ensure maximum transparency and reliability.

FSC® (Forest Stewardship Council®) is an international non-profit organisation, whose members include NGOs and environmental groups (WWF, Greenpeace), social groups (National Aboriginal Forestry Association of Canada), forest owners, paper-processing industries such as Esseoquattro, large retail groups, researchers and technicians.

In total, there are almost 900 members, united by a single vision of environment friendliness.

The FSC® Chain of Custody certification identifies that products containing wood or a wood derivative, such as cellulose, come exclusively from forests that are managed properly and responsibly, according to strict environmental, social and economic standards, ensuring full traceability.

FSC® defined these standards with ten FSC® Principles and Criteria for Good Forest Stewardship, first published in 1994 and now in their fifth version in 2012, which are currently in force and valid throughout the world.

Based on these principles, this Organisation requires forest owners to comply with all applicable laws, regulations, treaties, conventions and international agreements ratified at national level.

From an environmental perspective, every FSC® forest management organisation is obliged to avoid, repair or mitigate negative impacts on ecosystems.

Lastly, from a socio-economic point of view, it’s obliged to preserve the welfare of their workers, as well as to recognise and protect the rights of indigenous groups and must contribute to maintaining or improving their welfare as well.

Our items are packaged both by unit and weight.

We package by weight, in boxes not exceeding 10 kg, traditional products, understood as both medium/heavy weighted paper and bags.

Unit packaging, on the other hand, concern special products, including the entire Ideabrill product family, paper and lighter weighted bags.

We’ve created matching lines enabling each store to have their own elegant and consistent image to make it easier for our customers.

Our customers can choose between the ‘Red Rose’, which is available on both Ideabrill items and paper & bags of the ‘Passion Wrapping’ line, the refined decorations of the ‘Haute Couture’ print, which is available on both Ideabrill and Olà, as well as the ‘Containing in style’ print, available on Ideabrill when it comes to generic items.

In addition to that, there’s a wide range of sectoral prints for the various sectors composing the fresh food industry – delicatessen, butchery, bakery, etc.

The paper and greaseproof bags undergo a special treatment that makes them resistant to oil and grease, turning them into ideal packaging for any oily food type.

3 paper types are available: White Glisser, havana Olà and black Olenoir.

Sales Conditions

1) CONSTITUENT ELEMENTS FORMING OUR TRADE AGREEMENT
These general sales conditions govern sales arrangements and conditions of products and/or accessories and/or services (hereafter
‘Products’) supplied by Esseoquattro Spa (henceforth referred to as the ‘Supplier’).
All contracts concluded by the Supplier are therefore governed by these sales general conditions, which form an integral part of every
Supplier’s proposal, order and order confirmation (hereinafter referred to as ‘Customer Commitment’) to any legal or natural person interacting with the Supplier, hereinafter referred to as the ‘Customer’.
Le presenti condizioni generali di vendita non sono modificabili ne derogabili tra le parti se non per iscritto.
These conditions supersede any previous agreement on the same subject between the Supplier and the Customer.
These general sales conditions shall govern all contracts concluded between the Supplier and the Customer from 01/01/2024 to 31/12/2024 and shall be
tacitly renewed year by year, unless new general sales conditions are signed before 31/12 of the year preceding
the reference year

2) CONTRACT CONCLUSION
With the aim of concluding the contract, the Supplier makes an offer, which is sent to the Customer per email. If the Customer accepts the offer, the Supplier draws up the CUSTOMER COMMITMENT (hereinafter referred to as the ‘CC’), which is sent to the Customer, who sahll be responsible for checking the accuracy of the data indicated therein and promptly notifying the Customer of any inaccuracies.
If nothing is notified by the Customer to the Supplier within two days after having received the CC, the order shall be deemed accepted and the contract concluded.
In that case, the delivery will be made operational, without the need to receive further notifications by the Supplier.
It is understood that the acceptance, even tacit, of the offer and/or CC by the Customer shall always be deemed to include these general sales conditions.
Should the CC’s acceptance be conditional, i.e. should it be received by the Supplier after the expiry of the commitment validity period, or should it not fully comply with the commitment content itself, it shall be in the nature of a counter-proposal.
If the Customer, after having accepted the CC, requests changes in terms of product quantity, quality, measurements or technical characteristics, these will be renegotiated. In any case, changes or additions occurring after having accepted the CC will require to issue and sign a new commitment replacing the original one.
In any case, every sales contract shall be concluded at the Supplier’s premises.
In the event of any any discrepancy between the provisions contained in the CC and those contained in these general sales conditions, the CC shall prevail.


3) COMPLAINTS, CLAIMS AND RESPONSIBILITY

Upon product receipt, the Customer shall verify the integrity of the packages and the quantitative and qualitative correspondence with what is reported in the accompanying document.
In the event of discrepancies, differences, anomalies or damage, it shall be the Customer’s responsibility to sign the transport document ‘subject to control’ by noting the reason and precise condition of the goods and having the carrier sign it.
An initial summary notice of this situation must be given within 24 hours by writing an e-mail to uff.spedizioni@so4.it.
Within 5 days from product receipt, the Customer must report any defects found by means of a written notice, including photographic documentation, under penalty of forfeiture of their rights in this respect.
Complaints must be sent to the Supplier within 5 days from the delivery date of the goods, after which the Supplier will not accept complaints concerning the conformity of the products with the order or obvious defects.
Complaints must be formulated in detail in writing, expressly stating the nature of the defect found, the article code and the complete batch number in the outer box and enclosing photographic documentation, as well as keeping samples of the disputed goods available.
The Customer must check the conformity of the products received with the suitability declarations, as well as check the suitability of the material received for its application before use.
The Supplier declines all liability regarding the use of the goods supplied for uses not specifically envisaged in the food suitability declarations and/or technical data sheets relating to the product supplied.
Main rules of use of the products are illustrated and reported in the Supplier’s communication systems (websites, brochures, etc.) in order to facilitate the user in the conditions of use according to the features of the product itself.
The Customer shall disseminate these indications to product recipients.
No complaints shall be admissible if, as a result of unsuitable storage by the Customer, goods undergo changes or, in any case, become even partially unsuitable for their intended use.
Any complaints do not entitle the Customer to suspend expected contractual payments. Unless otherwise agreed, any returns are to be agreed and made in the original packaging.


4) SAMPLES

Samples sent by the Supplier are only indicative of the product quality offered by the Supplier. Any differences between the product received and the sample(s) cannot give rise to complaints, unless ‘as sample’ is expressly stated in the order commitment.


5) STORAGE CONDITIONS

Goods are delivered by the Supplier to the Customer or carrier packed in cardboard boxes that are placed on pallets, preferably EPAL pallets. Products are protected with secondary packaging (paper/film) to ensure compliance with the principles of hygiene and safety for food use (also depending on their primary packaging).
A label identifying pallet content and an item sample is affixed on each pallet for faster product identification.
In case of discrepancy between these two elements, the label shall always prevail.
EPAL pallets must be returned during exchange in the same condition they were delivered.
If EPAL pallets – owned by the Supplier – are not returned, or are returned damaged, they will be charged to the Customer in the invoice at the market price, as communicated by the Supplier to the Customer each time.
Goods must be stored by the buyer in their original packaging under the following conditions:
– Constant temperature between 8 °C and 30 °C;
– Stored in a place that is protected from sunlight, solvent and gas fumes, or radiation at high concentrations;
– In a dry place;
In any case, specifications described in the technical data sheet must be respected. Pallets can be stacked up to a maximum height of 240 cm as long as it’s safe to do so.
Partially used packages should be resealed or stored in such a way as to protect the goods from external factors such as air, dust, heat, etc. The warehouse premises and storage arrangements must ensure compliance with the hygiene regulations for products intended for direct food contact.


6) DELIVERY TIME LIMITS

Any delivery time limits specified in the customer commitment are purely advisory and run from the time when the Customer returns the signed commitment, if returned (provided that the returned commitment is consistent with the one sent by the Supplier) that is two days after CC’s receipt by the Customer (if the customer, after having received the CC, doesn’t notify anything to the Supplier).
Delivery time limits may vary depending on logistical and transport requirements (in all cases, the Customer will be informed of such circumstances).
In case of delay in approving confirmations, shipping dates may be delayed depending on the reorganization of the production schedule.
The supplier undertakes to notify the new delivery date within 2 working days.


7) REASONS OF FORCE MAJEURE

Plant breakdowns, absence of more than 10% of personnel and Supplier’s objective difficultie in procuring raw materials are recognised as valid force majeure when such difficulties are attributable to external factors and not due to Supplier’s negligence.
In the event of any cause of force majeure, the Supplier reserves the right to vary the delivery time limits and/or completely or partially cancel orders in progress, even if these have already been confirmed.
The Customer acknowledges that any delivery delays shall not give rise to any right to compensation for damages for the Customer, who shall only be entitled to cancel orders related to products not yet in production.


8) TECHNICAL CHARACTERISTICS OF PRODUCTS

Price lists, catalogues, leaflets and brochures illustrating our products are purely advisory. Any detailed technical aspects can be requested and will be explained in accordance with current legislation.
The material used to manufacture our products complies with the existing regulations, particularly in terms of aspects relating to contact with food. The Supplier declares to be complying with Italian and European regulations on GMP, as well as to be keeping documents relating to any declarations of compliance and specifications mentioned at its premises.
In particular, the regulations of Ministerial Decree 17/03/1973 as amended and supplemented are complied with when the product is intended for food contact, as well as EU regulations 1935/20024 and 2023/2006.
All Supplier’s products bear marks and codes complying with existing regulations along the packaging and/or inside bag gussets.
Alternatively, this information is made available through other means.
8.1. Upon Purchaser’s request sent by e-mail to qualita@so4.it, the Supplier undertakes to send product technical documentation.


9) TESTING
Our organisation carries out necessary tests and trials to ensure the product’s compliance with food contact according to existing legislation and intended use.
For any further tests in addition to what is stated, the Customer must show our company all regulations and directives that the product must comply with, as well as clarify which tests must be performed on the product in order to be able to identify the appropriate production methods to fullfill the stated requirements.


10) PRODUCT WEIGHT TOLERANCE

Esseoquattro uses raw materials that have been bought from qualified suppliers. The weight and technical weight specifications are those declared by suppliers themselves.
Esseoquattro undertakes to carry out cyclical spot checks on materials received from its suppliers.
A tolerance of 5% is allowed for the size, weight and quantity of products manufactured through processing activities.


11) TRANSPORT
Unless otherwise agreed upon in writing, products are considered to be sold free at destination. The Supplier undertakes to carry out the transport to the Purchaser’s plant or to another place agreed upon by the Parties, using trustworthy carriers/shippers.


12) PAYMENT METHODS, TIME LIMITS AND DELAYS
Payment methods accepted by the Supplier:
– bank transfer
– bank receipt
Payments shall be made each time within the time limits indicated in the Customer Commitment.
In case of payment delay, the debtor shall be liable for interest for late payment on overdue receivables, in accordance with Legislative Decree No. 231 of 9 October 2002, and the Customer shall forfeit the time limit benefit with respect to supplies subsequent to the unpaid one.
In the event of non-payment, the Supplier reserves the right to suspend ongoing supplies.
If a bank receipt is overdue, a flat rate of EUR 10 will be charged for bank and secretarial fees, plus interest for late payment.


13) PLACE OF JURISDICTION, ARBITRATION CLAUSE, APPLICABLE LAW, GOVERNING LANGUAGE
For all disputes – none excluded – relating to sales contracts between the Supplier and the Customer, the Tribunale di Padova (Padua District Court) shall have jurisdiction.
Prior to commencing a legal dispute, the parties shall attempt to settle the dispute amicably, alternatively through the mediation or assisted negotiation procedure under existing legislation.


14) PRIVACY POLICY ACCORDING TO ARTICLE 13, LEGISLATIVE DECREE 196/2003
The personal data provided by the Customer, or otherwise acquired as part of ESSEOQUATTRO SPA’s activity, will be processed in accordance with Legislative Decree 196/2003. 196/2003. Handling implies data collection, recording, organisation, storage, processing, modification, selection, extraction, dissemination and deletion.
Esseoquattro declares that the data will be processed to carry out the contract and will not be disclosed to third parties. In relation to the provided data, the Customer may exercise their rights set out in Article 7 of Legislative Decree 196/2003 – confirmation of data existence, origin, purpose, updating, cancellation, right of opposition.
The Customer shall contact the personal data processing controller at the ESSEOQUATTRO SPA company, Fraz. Camazzole 1/A, 35010 Carmignano di Brenta (PD), Italy, in order to exercise these rights.